1. Definitions
In these Terms and Conditions, the following definitions apply:
- "Company" means Angelucci Logistics S.r.l., registered at Via della Logistica 42, 00148 Roma RM, Italy (VAT: IT09274561003).
- "Client" means the person or business entity entering into a service agreement with the Company.
- "Shipment" means the cargo, freight, or goods accepted by the Company for transport, storage, or handling.
- "Consignee" means the party designated to receive the Shipment at the destination address.
- "Services" means all transportation, warehousing, logistics, and related services provided by the Company.
- "Booking Confirmation" means the written confirmation issued by the Company confirming acceptance of a service request.
- "CMR Convention" means the Convention on the Contract for the International Carriage of Goods by Road (Geneva, 1956).
2. Description of Services
The Company provides domestic and international freight transportation, warehousing and distribution, express delivery, and custom logistics solutions as described on its website and in individual service agreements.
All Services are provided subject to these Terms and Conditions unless a separate written contract has been executed between the Company and the Client, in which case the terms of that contract shall prevail to the extent of any inconsistency.
The Company reserves the right to subcontract the performance of any part of the Services to qualified third-party carriers and logistics partners. The Company remains responsible to the Client for the performance of subcontracted services.
Service descriptions, routes, and transit times published on the Company's website are indicative only and do not constitute contractual guarantees unless expressly confirmed in writing.
3. Booking and Confirmation
A service request may be submitted via the Company's website, by email, or by telephone. A binding service contract is formed only when the Company issues a written Booking Confirmation to the Client.
The Client is responsible for providing accurate and complete information at the time of booking, including: the nature, dimensions, weight, and value of the Shipment; the full origin and destination addresses; any special handling requirements; and the identity and contact details of the Consignee.
The Company reserves the right to refuse any booking at its sole discretion, including bookings for prohibited or hazardous goods not declared in advance.
Any changes to a confirmed booking must be requested in writing. Changes may be subject to additional charges and are subject to operational availability.
4. Pricing and Payment Terms
Prices quoted by the Company are based on the information provided by the Client at the time of quotation. Quotations are valid for 14 days from the date of issue unless stated otherwise.
Additional charges may apply for: actual weight or volume exceeding the declared amount; additional handling requirements discovered at collection; extended waiting times at collection or delivery points; fuel surcharges; toll charges; and customs duties or taxes not included in the original quotation.
Invoices are issued upon completion of each service or on a monthly basis for clients on account. Payment terms are 30 days from invoice date unless otherwise agreed in writing. For one-time or new clients, payment in advance may be required.
Late payments shall incur interest at the rate of 8% per annum above the European Central Bank base rate, applied from the due date. The Company reserves the right to suspend services for clients with outstanding overdue invoices.
5. Carrier Liability
The Company's liability for loss or damage to Shipments during domestic transport is governed by Italian law and is limited to the lesser of the actual value of the goods or €10 per kilogram of gross weight lost or damaged.
For international road transport, the Company's liability is governed by the CMR Convention. Under the CMR Convention, the carrier's liability is limited to 8.33 SDR (Special Drawing Rights) per kilogram of gross weight.
The Company is not liable for: loss or damage arising from inadequate packaging by the Client; inherent vice or natural properties of the goods; delays caused by circumstances beyond the Company's reasonable control; or losses resulting from inaccurate or incomplete information provided by the Client.
The Company's total liability to the Client in any calendar year shall not exceed the greater of the total fees paid by the Client in the preceding 12 months or €50,000, except in cases of gross negligence or wilful misconduct.
The Company is not liable for indirect, consequential, or economic losses including lost profit, loss of contracts, or business interruption.
6. Cargo Insurance
The Company maintains comprehensive cargo insurance covering all shipments in transit at declared value, subject to the policy terms and conditions. Clients whose cargo value exceeds the standard carrier liability limits are strongly advised to declare the full value of their goods at the time of booking.
Enhanced all-risk coverage can be arranged for high-value, fragile, or specialist goods. Please advise our operations team of any special insurance requirements at the time of booking so that appropriate coverage can be confirmed.
Insurance claims must be initiated through the Company's claims procedure within the timeframes specified in Section 7 of these Terms. Claims submitted outside these timeframes may be denied.
7. Claims Procedure
Any claim for loss, damage, or short delivery must be notified to the Company in writing as follows:
- Visible damage or short delivery: Must be noted on the proof of delivery at the time of delivery and confirmed in writing within 7 days.
- Concealed damage: Must be reported in writing within 7 days of delivery.
- Total loss: Must be reported in writing within 21 days of the expected delivery date.
Claims must be accompanied by: the original Booking Confirmation or invoice; photographs documenting the damage; a written description of the loss or damage; and evidence of the declared value of the goods.
The Company will acknowledge receipt of a claim within 5 business days and aims to resolve all claims within 30 days of receiving complete documentation. The Company reserves the right to inspect damaged goods before settling any claim.
Failure to comply with the notification timeframes above may result in the Company being released from liability under applicable law.
8. Cancellation Policy
Cancellation of a confirmed booking is subject to the following charges:
- Cancellation more than 48 hours before scheduled collection: No charge.
- Cancellation 24–48 hours before scheduled collection: 25% of the quoted service fee.
- Cancellation less than 24 hours before scheduled collection: 50% of the quoted service fee.
- Cancellation after collection has commenced: 100% of the quoted service fee.
For warehousing services, a minimum notice period of 30 days is required to terminate a storage agreement, unless otherwise specified in the individual storage contract.
The Company reserves the right to cancel or postpone a booking due to circumstances beyond its control, including force majeure events. In such cases, the Company will endeavour to offer an alternative collection date or a full refund of any prepaid amounts.
9. Prohibited Goods
The following categories of goods are not accepted for transport or storage without the Company's prior written consent and appropriate documentation:
- Firearms, weapons, and military equipment
- Explosive materials and pyrotechnics
- Controlled substances and illegal drugs
- Counterfeit goods and intellectual property infringements
- Human remains or biological specimens (without appropriate licensing)
- Radioactive materials (without appropriate licensing and handling protocols)
- Currency, negotiable instruments, and precious metals (without specific arrangement)
- Goods requiring temperature control beyond the Company's available capabilities
The Client is solely responsible for ensuring that their Shipment complies with all applicable laws, import/export regulations, and these Terms. The Company reserves the right to refuse, return, or destroy prohibited goods at the Client's cost and liability.
10. Force Majeure
Neither party shall be liable for any failure or delay in performing their obligations under these Terms where such failure or delay results from events beyond their reasonable control, including but not limited to: acts of God; natural disasters; war, civil unrest, or terrorism; pandemics or public health emergencies; governmental actions, regulations, or border closures; strikes or industrial action by third parties; and severe weather events or road closures.
The affected party shall promptly notify the other party in writing of the occurrence of a force majeure event and its expected duration. The parties shall cooperate in good faith to mitigate the impact of the force majeure event and resume normal operations as soon as reasonably practicable.
If a force majeure event continues for more than 30 consecutive days, either party may terminate the affected service agreement by giving 14 days' written notice, without liability to the other party.
11. Governing Law
These Terms and Conditions and all service agreements entered into between the Company and its clients are governed by and construed in accordance with the laws of Italy.
For international freight contracts, the CMR Convention applies to road transport across international borders where applicable. Air freight is governed by the Montreal Convention (1999) or the Warsaw Convention (1929), as applicable.
Any provisions of these Terms that conflict with mandatory provisions of applicable law shall be modified to the minimum extent necessary to comply with that law, and the remaining provisions shall continue in full force and effect.
12. Dispute Resolution
In the event of a dispute arising from or relating to these Terms or any service agreement, the parties agree to first attempt to resolve the dispute through good-faith negotiation within 30 days of written notice of the dispute.
If the dispute cannot be resolved through negotiation, the parties may agree to refer the matter to mediation before a mediator appointed by the Camera Arbitrale di Milano or another mutually agreed mediation service.
If mediation is unsuccessful or not agreed upon, any unresolved dispute shall be subject to the exclusive jurisdiction of the competent civil courts of Rome, Italy. The parties expressly waive the right to trial by jury to the extent permitted by applicable law.
These Terms constitute the entire agreement between the Company and the Client with respect to the subject matter hereof, and supersede all prior and contemporaneous agreements, representations, and understandings, whether written or oral.
The Company reserves the right to amend these Terms and Conditions at any time. Amended terms will be published on the Company's website with the date of the update. Continued use of the Company's services after publication of amended terms constitutes acceptance of the updated Terms.